We respond within 5 business days (within 5 days excluding Saturdays, Sundays, public holidays, New Year's holidays, and summer holidays).
If you do not receive a reply email after waiting for more than 5 business days, please contact us again from a different email address.
*Reply to your inquiry email will be sent from "support@smileworks.shop".
For inquiries made by a free email address (gmail, Yahoo, icloud, hotmail, live, outlook, etc.), the reply email may not arrive in your inbox.
It may be automatically sorted into the spam folder, deleted folder, or other folders, so if you do not receive a reply email in your inbox, please check each folder.
■If you use the address "@icloud.com", the email will not be automatically received even if it is allocated in the spam folder. Please tap the spam folder and confirm your receipt.
■Even if you send an inquiry email by replying to the automatic email "noreply@smileworks.shop", we will not be able to confirm or respond to the content as it is a delivery-only address.
*Please contact us with plenty of time to spare for any information regarding your order operations. Please note that we may not be able to reply to inquiries the day before or on the day of your order.
We will read all your comments, requests, and comments and use them as a reference for future management. Please note that we will not reply to you.