Shipping dates vary depending on the item you order, so please check the product details page.
For pre-ordered items, delivery will be made after the release date.

*Products that do not have a shipping date stated on the product details page will usually be shipped within 10 business days (approximately 10 days excluding Saturdays, Sundays, holidays, New Year's holidays, and summer holidays) after your order is confirmed.
*This is "shipping" rather than "arrival", so the number of days it takes for actual delivery will vary depending on your area and transportation situation.
*If you order items with different expected shipping dates at the same time, the items will be shipped together in bulk, based on the latest expected shipping date.
*Depending on stock availability, goods on sale at venues, such as concerts, events, may take more than 10 business days to ship.

Please note that delivery may be delayed for the following reasons.
・If there is a large number of orders
・If the product is temporarily out of stock
・If delivery is not possible due to force majeure such as weather
・If production of the product is delayed・If there is a defect in your order or payment, such as an excess or shortage of fees・If shipping operations are temporarily suspended due to summer holidays, New Year's holidays, or long holidays, etc.

After shipping is complete, a shipping notification email will be sent as support information, so please check.
Please press the [View Order] button in the email and you will be taken to the page where the "delivery company" and "tracking number" are listed.
Click on "Tracking Number" to go to the shipping company's inquiry site and check the shipping status.
Please note that if you are a member, please log in from [My Page] and check the "delivery company" and "tracking number" from the applicable [order history].

If you are not at home when the delivery is made, please follow the delivery notice and other information sent by the delivery company to collect the product.
In the case of Nekopos, the product will be sent and delivered to the post (if it does not fit in the post, it will be taken back).
If the product is not received within the storage period, the product will be returned to the shipper. In addition, the customer will be responsible for shipping costs incurred when re-shipment of the product.
If the product has not been delivered after more than one month has passed since the date of your order (for pre-ordered items, the expected delivery date of the product), please contact us using the inquiry form on the site.