About registration

• Do I need to register as a member?
• I haven't received the “Membership Registration Complete” email.
• Can I change my email address?
• I forgot my password.

About ordering

• Can I change my address after placing my order?
• Can I change the order contents?
• Can I cancel my order?
• Can I purchase items that are "Checking Stock"?
• Will SOLD OUT products be resold?
• I want to check if the order is completed.

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About payment

• What does payment correspond to?
• Which credit cards can I use?
• I chose to pay at convenience store. Will the payment form be sent?
• Where can I find the number required for convenience store payment?
• The payment deadline for convenience store payment has passed. Can I deposit money now?
• I chose the wrong convenience store using convenience store payment.

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Shipping of goods

• How much is the shipping fee?
• When will the product arrive?
• There will be no first delivery after a few days.
• There are multiple orders. Can I ship them all together?
• I noticed that I ordered it at the old address after it was shipped. Can I change my address now?
• Can I specify the delivery date and time?

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Defective goods

• The item I purchased was defective.
• Can I return it?
• Can I exchange sizes or exchange them for a different design?

Miscellaneous

• About cooling off.
• Can I order from any device?
• I haven't received a reply to the inquiry email.
• Reading the [FAQ] does not solve the problem.